Consultant Blue Yonder AMS Support

Vaga: Sr. Consultant Blue Yonder AMS Support

Modelo de trabalho: 100% Remoto; 

Início: IMEDIATO; 

Prazo: 12 meses;  

Idioma: Inglês Avançado\fluente (enviar CV em inglês para avaliação) 

Conhecimento técnico:  

Blue Yonder AMS Support; 

The scope of this position is to provide Application Managed Services (AMS) and minor projects for Blue Yonder;  

Job Description: 

• With +3 years of Blue Yonder AMS Support experience, to perform activities: 

• Technical Support: Provide first and second-level technical support for Blue Yonder's Advanced Planning and Scheduling (AMS) software;

• Issue Resolution: Investigate and analyze reported issues, identify root
causes, and implement effective solutions to ensure the smooth functioning of
the software;

• Communication: Interact with customers, end-users, and internal teams to gather
information, understand requirements, and communicate resolutions effectively;

• Documentation: Create and maintain detailed documentation of support cases,
troubleshooting steps, and solutions to build a knowledge base for future reference; 

• Collaboration: Work closely with the development and product teams to escalate
and prioritize critical issues, provide feedback on product improvements, and contribute to continuous improvement initiatives;

• Training: Conduct training sessions for end-users to enhance their understanding of Blue Yonder AMS software and optimize its utilization;

• Monitoring and Maintenance: Proactively monitor system performance, identify
potential issues, and implement preventive measures to ensure optimal performance; 

• Upgrades and Patching: Assist in the planning and execution of software
upgrades, patches, and enhancements, ensuring minimal disruption to operations;

• Should be able to track incidents, service requests, change requests to make
sure SLAs are met;

• Manage meetings, conference bridges; 

• Flexible in working hours as position would be in KTLO team; 

  Qualifications: 

• Educational Background: Bachelor's degree in Computer Science, Information
Technology, Supply Chain Management, or a related field;

• Experience: Previous experience in a technical support role, preferably with
expertise in Blue Yonder's AMS or similar supply chain and warehouse management
software;

• Technical Skills: Proficient in troubleshooting, SQL queries, and system analysis. Familiarity with Blue Yonder's software suite is highly desirable;

• Communication Skills: Excellent verbal and written communication skills to
effectively interact with both technical and non-technical stakeholders;

• Problem-Solving: Strong analytical and problem-solving skills with the ability
to think critically and find innovative solutions;

• Team Player: Ability to collaborate with cross-functional teams and work in a
collaborative and fast-paced environment;  

Mandatory requirements: 

- Fluent in English;

- Manage meetings, conference bridges; 

- has experience in AMS GLOBAL project support – N2 and N3 support and improvement; 

*Support Coverage: will work 09am - 18pm Brazil time;

*100% remote.